About appointments
Call 592-3479 to make an appointment at any of our sexual health clinics in Victoria, BC.
- Make an appointment
- Pick up pills
- What to bring
- What to expect
- Who you’ll talk to
- Questions we’ll ask
- Special Requests
Make an appointment
Call (250) 592-3479 for an appointment at any of our sexual health clinics in Greater Victoria, BC.
We encourage all clients to make an appointment by calling 250-592-3479 as we cannot guarantee that walk-in clients can be accomodated due to pace of our clinics.
A receptionist is on duty:
- Mon: 8:30am – 4:30pm
- Tues, Wed, Thurs: 9am – 8pm
- Fri: 8:30am- 4:30pm
See locations and hours to contact individual clinics (some take calls on evenings and weekends).
All services are confidential.
Drop in to pick up pills/patches/rings
You can pick up birth control pills/patches/rings without an appointment during clinic hours, if you have visited the clinic before and your prescription is up to date.
What to bring to your appointment
- Care Card: When you book your appointment the receptionist will take your name and other information including your Care Card number. Please bring your Care Card in with you when you come as well. If you do not have access to your card or number, do not worry, we can get this information confidentially from the Medical Services Plan. All BC residents should have coverage, however if you do not have coverage, talk to the receptionist about any additional costs.
- Money for contraception: We provide birth control methods including pills/patch/ring/depo/iud at reduced rates.
- If funds are a problem, come in anyway; there are programs available to assist you. We don’t turn anyone away for a lack of funds.
- Money for annual fee: There is a yearly annual fee of $12.
- Support: Bring a friend, parent or partner if you feel nervous about coming in alone or if you want them to be part of the education process.
- Any questions you may have for the doctor or educator. Some people like to write them down so they don’t forget.
What to expect at your appointment
When you come in for the first time you will see both an educator and a doctor.
We have both male and female doctors. If you have a preference, please talk to the receptionist when you book your appointment and we will try to book you in accordingly. We want to make this experience as comfortable as possible for you.
You will not have to have physician exam on your first visit unless you request it. During your first visit you can expect to be here 1 to 1.5 hours.
Who you’ll talk to at our clinics
- Receptionist is your first stop. She will set up a file with you and go over some clinic information.
- Educator. If you are coming in for new birth control or wish to speak to someone about any sexual health issues, you will be booked in with the Educator. This is a great place to get your questions answered. You can bring in a friend or partner when you get this information, if you like.
- Doctor. You are not required to have any kind of exam during your first visit unless you have requested it. The doctor will ask about your medical history. If you have come for birth control, the doctor will give you a prescription (for pills, your first prescription from us will be for three months). Ask as many questions as you would like; remember your doctor is your partner in health care.
Questions we’ll ask you
All your information will be kept confidential. We do not give out any information unless you ask us to, and we will not phone you at home without your permission.
- The receptionist will ask you for basic information such as your name, address, phone number, care card number.
- The doctor will want to know some medical questions such as “When was your last period?”, “Do you have any medical problems?”, “Are you on any other medications?”
- The doctor may ask questions about your sexual activity, such as “Have you had any new partners since your last visit?”
- Remember that you can ask questions too!
Special Requests
If you have special requests for your appointment (i.e. to see a female or male physician or accessibility concerns) please indicate when you call us and we will be happy to facilitate this for you!